1. Introduction
Watch Secure (operated by SG Watch Mall Pte Ltd) (“we”, “us”, or “our”) values your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our mobile app (“App”) and associated services.
2. Information We Collect
a. Personal Data
-
Account & Profile Data: name, email, phone, shipping/billing addresses.
-
Payment & Transaction Data: bank transfer/carding details, escrow transactions.
-
Watch Details: listings, inspection reports, seller information.
b. Usage Data
-
App navigation patterns, search queries, messaging history, watch model preferences reviewed or listed.
c. Technical Data
-
Device info (model, OS), IP address, location data (with consent), crash logs.
d. Chatbot & Support Data
-
Interactions with our AI chatbot and customer support along with queries and bot-generated responses Singapore Business Directory+4sgwatchmall.com+4ooisolutions.in+4.
e. Inspection & Shipping Data
-
Optional Pre-Purchase Inspection (PPI) data, including physical condition reports conducted in Hong Kong or Singapore sgwatchmall.com.
-
Shipping tracking, insurance data, and customs/duties information sgwatchmall.com.
3. How We Use Your Information
We use your data to:
-
Provide and personalize services (e.g., secure escrow, PPI coordination, listing management).
-
Process payments, escrow transactions, refunds.
-
Communicate with you via app messages, email, or phone.
-
Detect and prevent fraud, enforce policies, ensure compliance.
-
Improve app functionality and features.
-
Meet legal and regulatory obligations (e.g., anti-money laundering for precious-metal dealers).
4. Sharing Your Information
We may share your information with:
-
Service Providers – escrow agents, shipping carriers, payment processors.
-
Inspection Partners – accredited PPI providers in HK/Singapore Claysgwatchmall.comSingapore Business Directory.
-
Legal Authorities – if required for legal compliance.
-
Business Transfers – in case of mergers or acquisitions.
We do not sell your information to third parties.
5. Cookies & Tracking Technologies
We (and third parties) use cookies and similar tracking tools to:
-
Facilitate login sessions and user preferences.
-
Enhance app functionality and content customization.
You may manage these via your device settings.
6. Data Security
We implement industry-standard safeguards—encryption at rest and in transit, regular audits, and secure servers—to protect your data. However, no system is completely foolproof; we cannot guarantee absolute security.
7. Data Retention
We retain personal data as long as necessary:
-
To fulfill business operations (e.g., transaction records).
-
To comply with legal obligations (e.g., tax or anti-money laundering laws).
Afterward, data is securely deleted or anonymised.
8. Your Rights
Depending on your jurisdiction, you may:
-
Access, correct, or delete your personal data.
-
Restrict or object to processing.
-
Lodge a complaint with a data protection authority.
Use settings in-app or contact us to exercise these rights.
9. Children
The App is meant for users 18+. We do not knowingly gather data from minors.
10. International Data Transfers
Some data may be transferred outside your country, including to Hong Kong and Singapore, where PPI inspections are conducted Clay+2Mycarforum+2cheekiemonkie.net+2sgwatchmall.com. We ensure appropriate legal safeguards for such transfers.
11. Updates to this Policy
We may update this policy occasionally. We encourage you to review this page periodically; we’ll indicate the update date at the top.
12. Contact Us
For questions or to exercise your rights:
-
Email: sgwatchmall@gmail.com
-
Address: 333A Orchard Rd., #03-29, Mandarin Gallery, Singapore 238897